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Topic - Service Delivery


This page summarizes Government Innovators Network content about Service Delivery.

The topic of service delivery deals with the effective management of customer service and customer satisfaction. The section details news and articles on improving the delivery of products and services to intended beneficiaries. It includes methods for improving responsiveness, dealing with customer complaints, consumer rights, worker productivity, success stories, project management, product positioning, corporate relations, public sector accountability, and better management of citizen services.



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moreRelated Awards

Construction of Sub-district Public Service Halls (97%)
The Innovations and Excellence in Chinese Local Governance Program
2008
Purchasing Services for Senior Citizens at Home (83%)
Innovations and Excellence in Local Chinese Government
2008
Whirling Thunder Wellness Program (82%)
Honoring Contributions in the Governance of American Indian Nations in the United States
April 20, 2005
Youth Initiative: Neighborhood Coordinating Councils (81%)
Innovations in American Government Awards
1993
Reform of the Community-based Non-governmental Organization Management System (80%)
Innovations and Excellence in Local Chinese Government
2008
Service Agent System for the People (80%)
Innovations and Excellence in Local Chinese Government
2008
Behavioral Health System (74%)
Innovations in American Government Awards
February 17, 2005

moreMost Relevant News

  A part of Americana seeks to weather economic storm; Health care, pension costs may force cut in deliveries (80%)
USA TODAY
February 3, 2009
Will e-trucks deliver your snail mail? (69%)
Christian Science Monitor
June 2, 2009
  Statewide Campaign for Civil Legal Services Applauds Governor Paterson for Amending Budget to Include $1 Million in Funding for Civil Legal Services (69%)
PR Newswire
January 20, 2009
Full-Service Delivery of Geospatial Data Gains Steam (66%)
Government Technology
August 19, 2009
  Four-day workweek grows on Utahns; The U.S. Postal Service has suggested cutting one day of mail delivery a week. Now California is about to shut down state government every other Friday. One state - Utah - already is experimenting with four-day-a-week (66%)
Stateline.org
February 2, 2009
Click here to read Innovators Insights, a bi-weekly roundup of news compiled by Government Innovators Network® editors

moreMost Relevant Documents

Contracting for the Delivery of Education Services: A Typology and International Examples (100%)
Norman LaRocque
Program on Education Policy and Governance, Harvard University
October 1, 2005
Frontiers of Innovation Conference: Celebrating 20 Years of Innovation in Government (96%)

Ash Institute for Democratic Governance and Innovation
May 31, 2008
Making Services Work for the Poor: A Synthesis of Nine Case Studies from Indonesia (96%)
Susannah Hopkins Leisher and Stefan Nachuk
The World Bank - Indonesia and the Ash Institute for Democratic Governance and Innovation, in collaboration with the Ford Foundation International Innovations Liaison Group
March 2006
Case Studies on Innovations in Service Delivery in Indonesia (92%)
Research and Editorial Team (see each case for specific researchers, authors, and editors)
The World Bank - Indonesia and the Ash Institute for Democratic Governance and Innovation, in collaboration with the Ford Foundation International Innovations Liaison Group
March 3, 2006
Improving Access to Public Services (90%)
Gowher Rizvi and multiple authors. Jessica Crewe, ed.
Ash Institute for Democratic Governance and Innovation and Centre for Government Studies at Leiden University's Campus The Hague
November 1, 2007
Does SCHIP Spell Better Dental Care Access for Children? (89%)
Ruth A. Almeida,Ian Hill,Genevieve M. Kenney
Urban Institute
July 1, 2001
Power in the People's Hands: Learning from the World's Best Public Services (88%)

The Strategy Unit, Cabinet Office, UK
July 1, 2009

moreRelated Multimedia

Innovations in Service Delivery Aimed at Reaching the Poor and Excluded (71%)
April 1, 2005
Innovations in Citizen Involvement (68%)
April 1, 2005
The Innovations Process (55%)
April 1, 2005
Innovations in Structure, Law, Policy for Democratic Governance in Divided Societies (41%)
April 1, 2005

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